How to Refund a Credit Card Payment

  1. In the left sidebar, click the money icon to open the Billing module.

  2. Click the Payments tab.

  3. Locate and select the credit card payment you would like to refund.

  4. Click the X icon associated with the payment.

When prompted, select Refund.

  1. Confirm the refund to return the funds to the client’s credit card.

Please note that you must have a sufficient available balance in your Stripe account for the refund to be processed.

Once the refund is completed, you can annul the invoice associated with the payment if needed.


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