How to Add a Credit Note to a Client Profile
In the left sidebar, click the people icon to open the Clients module.
Click on the client's name to open their timeline.
Click on the "Billing" tab in the timeline.
Click on "Credit Notes".
Click "Add a Credit".
A form will appear. Complete the following fields:
Payment Date — confirm or update the date
Payment Method — select the payment method from the dropdown
Amount — enter the credit amount
Note + — optionally add a note
Click "Pay" to save the credit note.
Note: Once saved, the credit balance will appear in the client's Billing tab and can be applied toward future invoices.