Important: If the payment was processed online through Stripe, you must process the refund before annulling the receipt. If the receipt is annulled first, the refund option may no longer be available.
Steps to Refund and Annul a Receipt
In the left sidebar, click the money icon to open the Billing module.
Click on the "Payments" tab.
Find the payment you want to refund or annul.
If the payment was made online through Stripe, click the hourglass icon on the right side of the payment row to process the refund first.
Once the refund is completed, click the "X" icon on the right side of the payment row to annul the receipt.
Confirm the annulment.