Important Notes
An invoice is different from a receipt.
Invoices can be annulled if needed.
If a payment was processed online through Stripe:
• Refunds should occur before annulling the invoice or receipt
Whenever an invoice is generated by mistake and you need to annul an invoice, please follow the next steps:
Head to your invoices admin module, select the invoice you would like to annul, and click on the delete icon to your right, as shown below:
2. Next, select the annulled option for the invoice to be canceled, as shown below:
What Happens Next
• The invoice becomes inactive
• A new invoice can later be created if necessary
Best Practices
Recommended Best Practices
• Verify invoice details before processing payments
• Review pricing carefully
• Process refunds before annulling invoices or receipts
• Send electronic invoices when online payments are preferred
• Review outstanding invoices regularly